Frequently Asked Questions
Which Courier service
do you use?
Most orders destined for UK mainland are despatched with
TNT, and some with Royal Mail. Larger items may go on Yodel, and overseas orders
will normally go with Parcelforce.
What delivery options
do I have?
Services available for UK Mainland are:
What is your cut off time for same day dispatch?
For standard, non-personalised items, we will dispatch any orders received
before 4pm the same day.
- Standard 3-5 Working Days
- Next Working Day
- Next Day AM (9AM - 1pm)
- Saturday Service
For non-standard items (such as personalised golf
balls), we will need an extra day to complete your order.
Are there any guarantees?
All of our products
come with a one year guarantee, during which time we will repair or replace the
item provided the problem is caused by faulty craftsmanship. All items need to be
boxed or sufficiently wrapped for return.
If I don’t like the item
can I return it?
Items can be returned to us for whatever within
7 days of purchasing. They must be in their original packaging and brand new. However
the customer is responsible for postage costs and the refund can take up to 10 working
What is the procedure
if an item is faulty?
If you receive an item which is faulty or damaged
please contact us within 7 days. We can replace the item free of charge and we will
cover the postage costs. If required a refund can be given. The goods must be returned
unused and in the original packaging. If a fault develops over time, please contact
us and we will do our best to sort it for you. If returned and not adequately packaged
we have the right to refuse a returned item.
Can I order over the
You can place your order over the phone by calling 01527 598
Can I return personalised /custom fit items?
Unfortunately we cannot refund any personalised or custom